Support

Help with Ember

A real person reads every message.

Contact

Email hello@emberfocus.io, or in the app open Settings → Send feedback, which includes the app version and the screen you were on, so it is easier to help. Tell me what you were doing when the problem happened.

Ember Pro

Ember Pro is a subscription sold through Apple: monthly, or yearly with a free trial for new subscribers. Prices are shown in the app before you subscribe and vary by country.

  • Cancel: on your iPhone, open Settings → your name → Subscriptions → Ember, then Cancel Subscription. Cancel at least 24 hours before the end of the current period, or before the free trial ends, to avoid the next charge. You keep Pro until the end of the period you paid for.
  • Restore a purchase on a new or reset iPhone: in the app, open Settings → Restore purchases (or tap Restore on the Ember Pro screen), signed in to the same Apple Account you subscribed with.
  • Refunds are handled by Apple, not by Ember: request one at reportaproblem.apple.com.

Your account

  • An account is optional. The solo ritual works without one; you need one for Quests and a personal Initiation.
  • Sign in with Apple, or with a six-digit code sent to your email. If the code does not arrive, check your spam folder and wait a minute before asking for a new one.
  • Delete your account: in the app, open Settings → Delete account. Everything attached to it is deleted, as described on the account deletion page. Deleting the account does not cancel an Apple subscription; cancel that in your Apple Account settings.

Sound

  • Ember's music is meant to keep playing with your phone locked. If it stops, open Ember again: it picks the sound back up unless you paused it yourself.
  • No sound at all? Check the volume and the device the sound is going to (speaker, headphones or Bluetooth) in Control Center.
  • Headphones disconnecting pauses the session, as other audio apps do. Tap play to carry on.

Quests

Members of a Quest can read each other's check-ins and give a flame; there is no private messaging. Every check-in can be reported or its author blocked, from the check-in itself. Reports are reviewed within 24 hours, and anyone who breaks the community promise loses access. To report something urgently, email hello@emberfocus.io.

Legal